Updated: 2026-04-17 · Quick Guide

Finding Your Civil ID Serial Number

The short answer: Your Civil ID serial number is the 10-digit code on the back of the card in the top-right corner. It is completely different from your 12-digit Civil ID number on the front of the card.

Not For Status Checks

Many people confuse the two numbers when trying to check their application status online. The PACI e-service portal will always ask for the 12-digit number, never the 10-digit serial number. Entering the serial number will simply result in a "Data Not Found" error.

When Do You Need the Serial Number?

While the 12-digit number is your primary public identifier, the serial number acts as an anti-fraud security measure confirming physical possession of the card.

Banking KYC Forms

When opening new bank accounts online or verifying physical presence of the card, banks often mandate both numbers to prove you didn't just find someone's 12-digit ID online.

App Activations

Initial registration for high-security government applications, including resetting Sahel or Hawiyati, may prompt for the serial number.

Special PACI Forms

Complex residency adjustments or name modification paperwork at PACI might require filling out the serial number on the printed forms.

Frequently Asked Questions

Is the Civil ID Serial Number the same as my Civil ID Number?

No. The Civil ID Number is 12 digits and is found on the front of the card under your name. The Serial Number is 10 digits and is located on the back of the card, in the top right corner.

Do I need my Serial Number to check my PACI status?

No, you only need your 12-digit Civil ID number to check your status on the PACI portal or Sahel app. The Serial Number is mostly used for banking applications or physical verification forms.

Where can I find the Serial Number if I lost my card?

If your card was previously activated in the Kuwait Mobile ID (Hawiyati) app, you can flip the digital card inside the app to view the Serial Number. Otherwise, you must physically visit PACI or check past printed official documents.