Updated: 2026-04-17 · Official Directory
Contact the Public Authority for Civil Information (PACI)
While almost 90% of your Civil ID needs can be handled via the portal or the Sahel app, sometimes you just need to speak to an agent. Here are the verified contact channels for PACI support.
Avoid Scam Numbers
PACI will never call you via WhatsApp asking for OTPs or bank details related to your Civil ID delivery. The only official delivery call center number is 1889988.
Main Hotline (IVR)
1889988
Available 24/7 for automated status checks. Human agents are available during morning working hours to handle complex inquiries.
Delivery WhatsApp
Operated by NVS Courier
If your card physical delivery is delayed beyond 5 days, you can message the official courier support system (linked through their SMS portal).
Main Headquarters Location
South Surra (Ministries Zone)
PACI Main Building
Al-Zahra, Ministries Area
Hawally Governorate, Kuwait
You must book a Meta appointment before visiting.
Frequently Asked Questions
What is the fastest way to check my status?
The fastest method is calling the automated IVR line at 1889988. It responds immediately 24/7 without waiting for a human agent.
Can I resolve payment errors over the phone?
No. If a KNET payment fails but the money leaves your account, the call center cannot refund it directly. You must raise a dispute via the official portal or your bank.
What are the main headquarters working hours?
The PACI HQ in South Surra typically operates from 7:30 AM to 1:00 PM for morning shifts, and 3:30 PM to 6:30 PM for evening shifts (working days only).